Terms & Conditions

Lori Strohl | LUXE Villa Escapes

Last Updated: November 4, 2025

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1. Definitions

• “Client” means the person (or persons) who books services through Lori Strohl, LUXE Villa Escapes.

• “Company”, “we”, “us” means Lori Strohl, LUXE Villa Escapes.

• “Property” means the villa or other accommodation booked by the Client.

• “Services” means the booking, concierge, pre-arrival planning, on-site support, and any additional services arranged by us.

• “Booking” means the act of reserving the Property and/or Services for a specified period.

• “Contract” means the agreement between the Client and the Company under these Terms & Conditions.

2. Booking and Payment

• All bookings are subject to availability and confirmation by us.

• At the time of booking, a deposit or full payment may be required. The amount and due date will be specified in your invoice or confirmation.

• The Client must pay the full balance by the due date specified. Failure to pay may result in cancellation without refund (see Clause 4).

3. Contract Formation

• A contract is formed when we issue a booking confirmation after receipt of the required payment and acceptance of these Terms & Conditions.

• By making a booking, the Client confirms they are at least 18 years old and legally capable of entering into a binding contract.

• The Client confirms they are acting on their own behalf and on behalf of all persons included in the booking.

4. Cancellation & Amendments by Client

• All cancellation or amendment requests must be made in writing (email or other specified method).

• Cancellation penalties are determined by the specific Property’s cancellation policy and may be up to 100% of the booking cost.

• Amendments (dates, number of guests, services) are subject to availability and may incur additional charges.

5. Cancellation or Amendment by Company

We reserve the right to cancel or amend a booking in exceptional circumstances, including but not limited to:

• Property unavailability (sale, damage, withdrawal by owner)

• Force Majeure events

• Failure by the Client to make payments by the due date

In such cases, we will make reasonable efforts to offer a comparable alternative or refund monies paid for the unavailable portion only. No additional compensation shall be payable.

6. Guest Responsibilities

• The Client and all guests must comply with all house rules, local laws, HOA regulations, and property management requirements.

• Occupancy limits may not be exceeded under any circumstances.

• The Client is financially responsible for any damage, loss, or excessive cleaning caused by their party and agrees to indemnify the Company against claims by the property owner or manager.

• The Client is responsible for securing adequate travel, medical, cancellation, and personal liability insurance.

7. Travel Documents, Entry Requirements & Health Regulations

• The Client is solely responsible for ensuring that all travelers have valid passports, visas, transit visas, permits, and any other documents required for entry, exit, or transit for all destinations.

• Passport validity requirements (including minimum remaining validity and blank pages) vary by destination and are the Client’s responsibility to verify.

• The Client is responsible for complying with all immigration, customs, health, vaccination, and entry requirements imposed by local or national authorities.

• We are not responsible for denied boarding, refused entry, quarantine requirements, or additional costs arising from failure to meet travel documentation or entry requirements.

• No refunds will be issued for missed travel or denied entry due to improper or incomplete documentation.

8. Services and Property Information

• We act solely as an intermediary between the Client and the property owner/manager.

• Property descriptions, images, and amenities are provided in good faith but may change without notice.

• Concierge and third-party services are subject to availability and are provided by independent suppliers. We are not responsible for their performance, acts, or omissions.

9. Liability

• To the fullest extent permitted by law, the Company shall not be liable for:

  • Death, injury, loss, or damage unless caused by our proven negligence

  • Acts or omissions of property owners, managers, or third-party suppliers

  • Events beyond our control (weather, construction, utility outages, civil unrest)

  • Indirect or consequential losses, including loss of enjoyment or missed travel

• Any claims relating to the Property must be pursued directly with the property owner or manager.

10. Force Majeure

• We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, pandemics, government actions, or travel restrictions.

• In such cases, refunds or alternatives are subject to the Property’s policies and supplier terms.

11. Insurance

• The Client is strongly advised to maintain comprehensive travel insurance covering cancellation, interruption, medical expenses, personal liability, and property damage.

• Insurance should cover the full value of the booking and related travel costs.

12. Intellectual Property

• All website content, branding, text, and imagery are owned or licensed by the Company and may not be reproduced or used for commercial purposes without written consent.

13. Privacy

• Personal data is processed in accordance with our Privacy Policy.

• By booking, the Client consents to the sharing of necessary information with property owners, managers, and service providers to fulfill the booking.

14. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of the Commonwealth of Pennsylvania.

• Any disputes shall be subject to the exclusive jurisdiction of Pennsylvania courts.

15. Changes to Terms

• We reserve the right to update these Terms & Conditions at any time.

• The version applicable to your booking is the version in effect at the time of booking.

16. Contact Information

Lori Strohl, LUXE Villa Escapes
Breinigsville, PA
Lori@LUXEvillaescapes.com
484-560-7306

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